Refund policy

PosterWala — Return & Refund Policy
At PosterWala, we take great pride in the quality of our prints, frames, and home decor items. Every poster is custom-printed and assembled specifically for you once your order is placed.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return under the eligible conditions outlined below.
1. Damages, Broken Glass & Order Issues (100% Replacement)
Please inspect your order immediately upon reception. Your satisfaction is our top priority. If your order is defective, misprinted, or damaged during transit (such as broken frame glass or bent prints), we offer a 100% free replacement or a full refund.
To claim a replacement or refund for transit damage, you must:
  • Contact our customer support team at posterwalateam@gmail.com within 48 hours of delivery.
  • Provide a clear photo or a short unboxing video showing the damaged product and the outer shipping package.
  • Once verified by our team, we will dispatch a brand-new replacement at no extra cost to you, or process a full refund.
2. Exceptions & Non-Returnable Items
Because our posters and frames are customized and printed on-demand based on your specific style choices, we cannot accept returns, exchanges, or cancellations for "Change of Mind". Please double-check your poster sizes, designs, and delivery address carefully before completing your purchase.
Other non-returnable items include:
  • Custom products (such as special orders, personalized uploads, or custom-size items).
  • Sale items or digital gift cards.
3. Eligible Returns & How to Start One
For non-custom items to be eligible for a standard return, your item must be in the exact same condition that you received it: unworn or unused, with any original tags, and intact in its original packaging. You will also need the receipt or proof of purchase.
  • To start a return: Contact us first at posterwalateam@gmail.com. Please note that approved returns will need to be mailed to our designated return facility address (please email us to get the closest return warehouse address).
  • Important: If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
4. Exchanges
The fastest way to ensure you get what you want is to return the eligible item you have. Once the return is accepted by our team, you can make a separate purchase for the new item.
5. European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging along with proof of purchase.